Privacy policy
This Privacy Policy explains how Anuradha ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from anuradha.shop ("the Website"). This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), to the extent applicable.
By accessing our Website or placing an order, you consent to the practices described in this policy.
Who We Are
Anuradha Textorium is a family-run ethnic wear business headquartered in Mysore, Karnataka, India. Our online store operates at anuradha.shop.
For any privacy-related queries, contact us at:
- –hello@anuradha.shop
- –support@anuradha.shop
Information We Collect
Information You Provide
- –Name, email address, phone number, and delivery address collected at checkout
- –Payment information processed securely through our payment gateway — we do not store card details
- –Communications you send us via email or WhatsApp
- –Any other information you voluntarily share with us
Information Collected Automatically
- –IP address, browser type, device type, and operating system
- –Pages visited, time spent, and navigation patterns on the Website
- –Referring URL and search terms
- –Shopify cookies and session data
Third-Party Sources
We may receive information about you from payment gateways, courier partners, and analytics platforms (such as Google Analytics and Meta Pixel) in the course of operating our business.
How We Use Your Information
We use the information collected to:
- –Process and fulfil your orders
- –Communicate order confirmations, shipping updates, and delivery notifications
- –Respond to your queries and provide customer support
- –Send you relevant updates, new arrivals, or offers — only where you have opted in
- –Analyse website usage to improve our products and experience
- –Comply with legal obligations and resolve disputes
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Sharing of Information
We share your information only with:
- –Payment gateways (Razorpay / [gateway]) to process transactions securely
- –Courier partners (India Post, DTDC, Blue Dart) to deliver your orders
- –Technology providers (Shopify, Klaviyo, Google) who operate under their own privacy frameworks
- –Law enforcement or regulatory authorities, if required by law
All third-party processors we engage are required to handle your data securely and only for the stated purpose.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above, including legal, accounting, or reporting requirements. Order data is typically retained for 7 years in accordance with Indian tax and accounting laws. You may request deletion of your data by writing to [privacy email], subject to legal retention obligations.
Cookies
Our Website uses cookies to enhance your browsing experience, understand usage patterns, and deliver relevant content. Cookies used include:
- –Essential cookies — required for the website to function
- –Analytics cookies — to understand traffic and behaviour (e.g., Google Analytics)
- –Marketing cookies — to measure ad effectiveness (e.g., Meta Pixel)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Website.
Security
We implement commercially reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our Website is SSL-encrypted. Payments are processed through PCI-DSS compliant gateways.
However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and encourage you to take precautions, including using strong passwords and logging out after sessions.
Your Rights
Under applicable Indian law, you have the right to:
- –Access the personal data we hold about you
- –Correct inaccurate or incomplete data
- –Request deletion of your data, subject to legal retention requirements
- –Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at [privacy email]. We will respond within 30 days.
Children's Privacy
Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately at [privacy email] and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be posted on this page with an updated effective date. Continued use of the Website after changes constitutes acceptance of the revised policy.
Contact
Registered name: Jirawala Parshva Private Limited (operating as Anuradha)
Address: First Floor, No. 980/1, Kumbaragere, Lashkar Mohalla, Mysuru, Karnataka 570001, India
Phone: +91-9916321191
Email: hello@anuradha.shop
CIN: U47711KA2026PTC217294
GST: 29AAHCJ3110E1ZX
