Refund policy
At Anuradha, we take exceptional care in presenting our products — through detailed photography, accurate fabric descriptions, and honest size guidance. We ask that you review all product information carefully before placing an order.
Given the nature of premium ethnic wear — where fabric, weave, and colour are visually represented as accurately as possible — we maintain a strict policy designed to protect the integrity of our inventory and provide fairness to all customers.
No Refunds
We do not offer refunds under any circumstances, except as mandated by applicable law. All sales are final.
We strongly encourage all customers to review fabric details, dimensions, occasion guidance, and colour descriptions before purchase. For any questions before ordering, please write to us at [support email] or WhatsApp us at [number].
Exchange Eligibility
Exchanges are accepted only in the following circumstance:
- –The product received is damaged (torn, stained, or structurally defective) due to a manufacturing defect or transit damage.
Exchanges are not accepted for:
- –Change of mind or preference after purchase
- –Colour variation due to differences between screens and actual fabric
- –Products that have been worn, washed, or altered in any way
- –Products from which tags, packaging, or authentication labels have been removed
- –Custom-ordered or altered products
- –Products purchased during special sales or promotional events (unless separately specified)
Exchange Request Window
Exchange requests must be initiated within 48 hours of delivery. Requests submitted after 48 hours from the confirmed delivery timestamp will not be accepted under any circumstances.
To initiate an exchange:
- –Email us at [support email] with your order number, photographs of the defect, and a brief description
- –Alternatively, message us on WhatsApp at [number] with the same details
Our team will review your request and respond within 2 business days.
Conditions for Exchange Approval
An exchange will be approved only if:
- –The request is submitted within the 48-hour window
- –Clear photographs of the defect are provided with the request
- –The product is in its original, unused condition with all original packaging, tags, and labels intact
- –Our team verifies the defect as valid
Approved exchange items must be returned within 5 business days of approval confirmation. Anuradha will communicate the return pickup or drop-off process upon approval.
Exchange Fulfilment
Subject to stock availability, we will exchange the product with the same item. If the exact product is unavailable, we will offer a store credit of equivalent value, valid for 90 days from the date of issuance. Store credit cannot be converted to cash.
Reverse logistics (shipping the product back to us) for approved exchanges will be arranged by Anuradha. Shipping costs for unapproved or ineligible exchange attempts will be borne by the customer.
Consumer Rights Under Applicable Law
Nothing in this policy overrides or limits your statutory rights under the Consumer Protection Act, 2019 or any other applicable Indian law. Where a statutory right exists, it will be honoured.
