Shipping Policy

 

Anuradha has been a trusted name in Indian ethnic wear since 1975. Every order placed on anuradha.shop is fulfilled with the same care and attention to quality that has defined our offline showroom for five decades. This policy governs how we dispatch, deliver, and communicate about your shipment.

1. Order Processing

All orders on anuradha.shop are prepaid. We do not offer Cash on Delivery (COD).

Orders are processed within 2–3 business days from the date of payment confirmation. Processing includes quality inspection, careful packaging, and dispatch preparation. Orders placed on Sundays or public holidays will be processed on the next working day.

You will receive an order confirmation on email and WhatsApp immediately after your payment is received. A separate shipping confirmation with tracking details will be sent once your order is dispatched.

2. Shipping Coverage

We ship across India and internationally to select countries. International shipping is currently available to the United States, United Kingdom, United Arab Emirates, Canada, Australia, Singapore, and other countries as listed at checkout. For enquiries about a destination not listed, please contact us at [support email] or on WhatsApp at [number].

3. Estimated Delivery Timelines

Delivery timelines are estimates and may vary based on location, courier operations, customs processing, and regional or international factors beyond our control.

Domestic (India)

• Metro cities (Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Kolkata): 3–5 business days

• Tier 2 cities: 4–6 business days

• Tier 3 cities and remote locations: 6–9 business days

International

• USA, UK, Canada, Australia: 8–14 business days

• UAE, Singapore: 5–9 business days

• Other international destinations: 10–20 business days

Business days are Monday through Saturday, excluding Indian public holidays. International timelines do not account for customs clearance, which may add additional time.

4. Courier Partners

For domestic orders, we ship through India Post, DTDC, and Blue Dart. For international orders, we ship via reputable international courier services including DHL, FedEx, and Aramex. The courier partner for your order is selected based on destination, serviceability, and reliability.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is confirmed. International shipping charges are calculated based on destination, package weight, and dimensions. We reserve the right to revise shipping charges from time to time. Free shipping thresholds, if offered, will be communicated on the website and may apply to domestic orders only.

6. Customs, Duties, and Import Taxes (International Orders)

International orders may be subject to import duties, customs fees, and local taxes levied by the destination country. These charges are entirely the responsibility of the recipient and are not included in the order total or shipping charges displayed at checkout.

Anuradha has no control over customs processes and cannot predict or guarantee customs clearance timelines. We declare all shipments accurately in accordance with Indian export regulations. We do not under-declare values or mark shipments as “gifts” to assist with duty avoidance — any such requests will not be accommodated.

If an international order is refused or unclaimed at customs, resulting in the package being returned to us, the original shipping charges and any return freight costs will be deducted before any eligible store credit is issued. No cash refunds will be provided in such cases.

7. Order Tracking

Once your order is dispatched, you will receive a tracking number via email and WhatsApp. You can use this number to track your shipment on the respective courier partner's website.

For any queries about your shipment, please write to us at [support email] or message us on WhatsApp at [number]. We respond within 24 hours on business days.

8. Delays and Disruptions

Anuradha is not responsible for delays caused by courier partners, natural events, civil disruptions, or circumstances beyond our reasonable control. In the event of a significant delay, we will proactively communicate with you and work to resolve the situation.

9. Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address provided by the customer, an unavailable recipient, or a refusal to accept, re-delivery charges may apply. If the package is returned to us after multiple failed attempts, we will contact you to arrange re-dispatch. Shipping charges for re-dispatch will be borne by the customer.

10. Damaged in Transit

If your order arrives visibly damaged — the outer packaging is broken, torn, or tampered with — please do not accept the delivery. Take photographs of the condition of the package and contact us within 24 hours of the delivery attempt at [support email] or on WhatsApp.

Anuradha will assess the situation and arrange a replacement or exchange, subject to our Exchange Policy.